Refund Policy

1. Payment

1.1. The Services Fee is payable in full to Get My Course upon you instructing Get My Course  to proceed with the provision of Services.

1.2. Get My Course  may, in its absolute discretion, accept payment of a deposit to commence the Services.

1.3. The full Services Fee must be paid in full prior to releasing a certificate. If you fail to pay the full Services Fee within (30) days of demand by Get My Course , then any deposit is automatically forfeited to Get My Course.

1.4. Where the option is given to you, you may make payment for the Services by way of:

(a) Electronic funds transfer (EFT) into our nominated bank account

(b) Credit Card Payment. (Online one click secure Payment)

1.5. All payments made in the course of your use of the Services are made using Debit Success / Stripe / bank transfer.

1.6 In using the Website, the Services or when making any payment in relation to your use of the Services, Debit Success and Stripe have their own terms and conditions that apply to their services.

1.7  You acknowledge and agree that where a request for the payment of the Services Fee is returned or denied, for whatever reason, by your financial institution then you are liable for any costs, including banking fees and charges, associated with that payment or failure to process that payment.

2. Refund Policy

The following refund policy applies to learners seeking refunds for the below fees (Fees):

1. Cooling-Off Period:
   • If you provide notice to cancel your enrollment either prior to or within 5 days of being accepted into a program, you are entitled to a full (100%) refund of fees.
2. Beyond the Cooling-Off Period:
   • If you provide notice to cancel your enrollment more than 5 days after being accepted into a program, you are not entitled to a refund of fees.
3. Liability for Full Fees:
   • If you elect to pay your course fee via direct debit or any other payment method, you remain liable for the full course fees, even if you withdraw from the course (if you withdraw after the cooling off period).
4. Course Transfers and Credits:
   • Learners may transfer to another course offered by Getmycourse at no additional transfer cost; however, any difference in tuition fees between the two courses will be charged.
   • Fees already paid will be held as a credit for up to 12 months, allowing the learner to return and resume their studies within this period.
   • Learners can transfer this credit or their enrolment to another individual, such as a family member or friend, subject to prior approval by Getmycourse.
   • The credit will expire after 12 months, and at no time is available as a refund.
5. Getmycourse’s Inability to provide a course:
   • If Getmycourse or partnered RTO  is no longer able to provide the course/training program under the service agreement, Getmycourse will refund the entire amount.

6. Where a fee is paid by you to Get My Course , the fee will only be refunded to you if:

(a) You notify Get My Course  in writing that you no longer wish to proceed with the Services and have submitted a complete Refund Request Form to info@getmycourse.com.au

(b) an assessor from a Partner RTO reviews the information and documentation that we have asked to you collate and provide within the Application Period, and determines that:

(i) the RTO is unable to issue you with a qualification; or

(ii) you are not eligible to be issued with a qualification; or

(Then you are entitled to a FULL REFUND under Australian Consumer Law (ACL)

7. In all other circumstances, any deposit or Services fee paid by you is non-refundable. For the avoidance of doubt, if you are unable to provide the information and documentation we have asked you to provide within six months of the Application Date payment of the deposit or the Services fee and have not otherwise elected to seek refund of the deposit or full Services Fee, then that deposit or full Service Fee will be forfeited to us.

8.1 After the 6-month Application Period has lapsed, the deposit or full Service Fee will be forfeited to us.

8.2 The Application Cancellation Form must be completed in full and submitted to info@getmycourse.com.au within the Refund Period for Get My Course  to review.

8.3 All refunds will be made within 14 calendar days of the date that Get My Course  receives a written refund request completed Refund Request Form from you.

8.7. If you wish to appeal the outcome to a Refund Request, please do so by emailing info@getmycourse.com.au

8.8. Complaints will be responded to within 7 calendar days of receipt.

3. Recovery

3.1 You must pay us interest on any overdue amounts, calculated on the daily balance commencing from the due date for payment at a rate of 1% per month.

3.2. If any payment is overdue or any cheque is dishonoured or has to be re-presented, you must also pay or reimburse us for any reasonable costs or expenses we incur as a consequence or in seeking to recover payment. Recoverable costs and expenses include but are not limited to – dishonour fees; re-presentation fees; fees and commission charged by debt recovery agents; and legal fees.

3.3. Get My Course  may, without seeking your consent, assign any debt owed to it by you, to a debt recovery agency. If the debt is assigned, you will be liable to pay the debt recovery agency directly, and may be liable for any additional charges or fees charged or incurred by them.