Certificate IV in Community Services – CHC42021
Course Description
The Certificate IV in Community Services embodies the responsibilities of community service professionals engaged in crafting and providing person-centered services for individuals and/or groups. It caters to individuals typically engaged in service delivery roles, whether in direct client interactions or in health and community development initiatives. This qualification reflects the duties of community services, case management, and social housing workers involved in overseeing, coordinating, and delivering person-centered services to individuals, groups, and communities.
At this level, workers may operate independently within defined parameters and may also be tasked with supervising and leading other workers in various projects or teams. Work may encompass a variety of community service, case work, or case management settings.
Elevate your career prospects within the community services sector through this intermediate-level program, enabling you to embark on roles across a wide spectrum of environments. The Certificate IV in Community Services provides practical expertise and insights to engage effectively with diverse individuals in community, residential, and healthcare settings. Additionally, it furnishes you with fundamental skills essential for pursuing advanced studies in the field.
The Community Services Industry stands as one of Australia’s most rapidly expanding sectors, projected to generate over 50,000 new employment opportunities within the industry by 2023 (Source: joboutlook.gov.au).
- Working within a community development framework
- Work legally and ethically
- Confirm client development status
- Facilitate the interests and rights of clients
- Provide advocacy and representation services
- Develop and maintain industry networks and collaborative partnerships
- Use communication to build relationships
- Develop, facilitate and review all aspects of case management
- Work with diverse people
- Manage and promote diversity
Job roles and titles vary across different industry sectors. Occupational titles may include:
- Community Support Worker
- Welfare Support Worker
- Case Worker (Community Services)
- Domestic Violence Worker
- Outreach Officer
- Women’s Health Educator
- Aboriginal Intake and Referral Worker
- Early Intervention Homelessness Worker
- Peak Organization Worker
- Community Education Workers
- Court Support Worker
- Support Worker (Community Services)
- Information and Referral Worker
- Personal Advisor
- Community Legal Officers
- Welfare Rights Worker
- Tenant Advice and Advocacy Worker
- Family Support Worker
- Phone Advice Worker
Certificate IV in Community Services is offering the opportunity to study your way
- Rolling intake, start anytime!
- Training Materials offered using electronic-based delivery,
- Trainers/Assessors are available to support you through email and/or telephone contact.
- 15 units of competency
- The opportunity to attend weekly trainer-led study support sessions via Zoom for the duration of your course
- Simulated practical’s via Zoom and/or workplace demonstration of the skills attained
- Self-paced (up to 12 months to complete)
The target learners and entry requirements for this course must:
- be over 15 years of age, and no longer attending secondary school
- undertake Language, Literacy and Numeracy (LLN) Skills Indicator assessment questionnaire
- obtain security clearance*
- have technological skills to undertake computer/online work and have access to a computer and software with the following minimum specifications
- Adobe Acrobat Reader/Adobe Flash Player and up-to-date internet browser
Please be advised the following documents will be required to be submitted with your enrolment:
- Proof of ID: Colour copy of Passport or Driver’s License.
- Unique Student Identification Number (USI)
- Colour copy of Certificates and Statement Results for any previously attained or partially completed qualifications completed in or recognized in Australia If you do not hold a USI Number or have forgotten your USI Number, please visit the link provided below: https://www.usi.gov.au/students/create-usi
This qualification is made up of 15 units of competency (7 core, 8 electives) which reflect the needs of the industry.
Core Units
| Unit Code | Unit Name |
| CHCADV001 | Facilitate the interests and rights of clients |
| CHCCOM002 | Use communication to build relationships |
| CHCDFV001 | Recognize and respond appropriately to domestic and family violence |
| CHCDIV001 | Work with diverse people |
| CHCLEG001 | Work legally and ethically |
| CHCPRP001 | Develop and maintain networks and collaborative partnerships |
| HLTWHS002 | Follow safe work practices for direct client care |
| Unit Code | Unit Name |
| CHCCCS006 | Facilitate individual service planning and delivery |
| CHCCCS004 | Assess co-existing needs |
| CHCCCS010 | Maintain a high standard of service |
| CHCCOM001 | Provide first point of contact |
| CHCMHS001 | Work with people with mental health issues |
| CHCCCS020 | Respond effectively to behaviours of concern |
| HLTWHS006 | Manage personal stressors in the work environment |
| CHCCCS009 | Facilitate responsible behavior |
- Eligibility Check
- Submission of requirements for the enrolment
- Once everything is reviewed and approved, you will receive a Welcome Email from the Admin with instructions
- You will then be endorsed to one of our licensed trainers or Trainer assistant.
- The trainer offering the diploma of Community Service in Sydney, Perth, Melbourne, Brisbane will get in touch with you to talk about your experience in the industry and guide you on how to start collecting evidence and will touch base with you and give you feedback until you finish the course
- Certificate will be issued Within 12 weeks of receiving sufficient and complying evidence of competency in all applied for units of competency.
