Catheter and Stoma Care
Provide hygienic, respectful catheter and stoma support.
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Course overview
Build your understanding of diabetes and the support worker’s role in providing safe, respectful everyday assistance.
This course introduces type 1 and type 2 diabetes, individual management plans, blood glucose monitoring and medication support boundaries. You will explore how meals, activity, illness and routine changes can affect a person’s support needs.
Through short lessons and realistic workplace scenarios, you will learn to recognise concerns, follow agreed response plans and communicate observations clearly while supporting the person’s choice and independence.
Important
This course provides foundational knowledge. It does not replace individual diabetes management plans, person-specific practical training, competency assessment or clinical advice.
Course objectives
- Understanding Diabetes: Learn the basic differences between type 1 and type 2 diabetes and why support needs vary between individuals.
- Everyday Health and Risk Awareness: Recognise changes involving skin, feet, wounds and general wellbeing that require reporting.
- Supporting Meals, Snacks and Activity: Explore respectful ways to support planned routines, food choices, hydration and physical activity.
- Blood Glucose Monitoring: Understand consent, equipment hygiene, recording readings and responding to results according to the individual plan.
- Medication and Insulin Responsibilities: Identify the boundaries between reminders, assistance and administration, and recognise when clarification is needed.
- Recognising Concerns and Responding: Understand low and high blood glucose, emergency warning signs, escalation and factual documentation.
Throughout the course, the focus remains on individual needs, clear communication and working within your training and authorisation.
What does the Diabetes Support Course Pack Include?
Practical resources you can keep and use whenever needed.
Reference Guide
Revisit diabetes essentials, monitoring considerations, medication boundaries and escalation reminders.
Workbook
Reinforce your learning through practical, non-graded activities, reflection questions and workplace scenarios.
Workplace Checklist
Check important preparation steps, including access to the current plan, monitoring requirements, supplies and emergency contacts.
Who this course is for
- Disability support workers assisting people living with diabetes
- Workers in supported independent living and community care settings
- Personal care and aged care workers
- New workers preparing for person-specific diabetes support training
- Experienced workers refreshing their understanding of monitoring, observation and reporting
- Team leaders supporting consistent implementation of individual care plans
Course outcomes
What you will be better prepared to do
1
Explain the basic differences between type 1 and type 2 diabetes
2
Identify the support instructions in an individual diabetes management plan
3
Support meals and activity without judgement or unnecessary restrictions
4
Recognise changes in the person’s usual energy, alertness and wellbeing
5
Understand the checks required for authorised blood glucose monitoring
6
Record readings alongside symptoms and relevant observations
7
Recognise possible signs of low or high blood glucose
8
Identify situations requiring immediate action or emergency assistance
9
Understand your role boundaries around medication and insulin
10
Communicate concerns and provide clear handover information
On the job
How the learning connects with everyday work
Scenario 1
Shaky, sweaty or confused
A person becomes shaky, sweaty or unusually confused.
Recognise possible low blood glucose and the need to follow the immediate response plan.
Scenario 2
A reading outside the range
A reading falls outside the person’s prescribed range.
Check the plan’s action thresholds and report the reading alongside symptoms and relevant context.
Scenario 3
Eating less before medication
A person eats less than expected before scheduled medication.
Recognise the need for timely, medicine-specific guidance rather than independently changing or omitting a dose.
Scenario 4
A more demanding activity
A planned activity becomes more demanding than expected.
Recognise that activity changes may affect glucose levels and follow the person’s monitoring and support instructions.
Scenario 5
A new cut or redness on the foot
You notice a new cut or redness on the person’s foot.
Report the change promptly, particularly when reduced sensation may prevent the person noticing it.
Scenario 6
A food choice outside the routine
A person makes a food choice outside their agreed routine.
Respond respectfully, support informed choice and seek advice if there is a safety concern.
Scenario 7
A suspected medication error
A suspected medication error occurs.
Prioritise safety, obtain prompt advice and document what happened without attempting to compensate with another dose.
Six simple steps
How the course works
1
Enrol online
Register and access your course.
2
Start when it suits you
Begin anytime and work through the learning at your own pace.
3
Explore the lessons
Learn about diabetes, everyday routines, monitoring, medication boundaries and recognising concerns.
4
Use your Course Pack
Download the Reference Guide, Workbook and Workplace Checklist.
5
Apply your understanding
Work through learning activities and realistic care scenarios.
6
Complete the course requirements
Finish the required learning and assessments to receive your Certificate of Completion.
How your learning is checked
- Type 1 and type 2 diabetes
- Following individual management plans
- Supporting meals, activity and independence
- Blood glucose monitoring responsibilities
- Recognising low and high blood glucose
- Medication and insulin role boundaries
- Emergency escalation, documentation and handover
Workbook activities are non-graded and provide opportunities to practise applying your understanding. Online learning checks assess knowledge. They do not establish practical competence to perform glucose monitoring, administer insulin or manage diabetes independently.
What you will receive
After successfully meeting the course requirements, learners will receive a Certificate of Completion for the Get My Course Diabetes Support short course. You will also have the downloadable Course Pack for ongoing reference and learning.
Certificate of Completion
Awarded once you meet all course requirements.
This is non-accredited training. The Certificate of Completion is not a nationally recognised qualification or Statement of Attainment. It does not replace the person-specific training, assessed competence and workplace authorisation required for the diabetes support tasks you undertake.
Why Diabetes Support Matters in Care Work
Diabetes support involves more than recording a glucose reading. Meals, medication, activity, illness and changes in routine can all affect a person’s needs.
Some people may find it difficult to describe their symptoms. Workers who notice changes and communicate clearly help the care team respond promptly and review support when needed.
Respectful assistance also supports independence. Following the person’s plan, offering agreed choices and avoiding blame helps make diabetes support a consistent part of everyday life.
Frequently asked questions
What is the difference between type 1 and type 2 diabetes?
Type 1 diabetes occurs when the body produces little or no insulin and requires insulin replacement. Type 2 diabetes involves the body not using insulin effectively and may also involve reduced insulin production. Treatment and support vary between individuals.
What is hypoglycaemia?
Hypoglycaemia means low blood glucose. Possible signs include shakiness, sweating, hunger, confusion and changes in alertness. It requires prompt action according to the person’s diabetes management plan.
What is hyperglycaemia?
Hyperglycaemia means high blood glucose. Possible signs include increased thirst, frequent urination, tiredness and blurred vision. Follow the person’s plan for monitoring, action thresholds and escalation.
Is this course nationally accredited?
No. This is a non-accredited Professional Development Short Course. Successful learners receive a Certificate of Completion, not a nationally recognised Statement of Attainment.
How is the course delivered?
The course is delivered online, with downloadable resources to support your learning.
When can I start?
You can start anytime. Enrol online and begin learning when it suits you.
Does this course authorise me to check blood glucose or administer insulin?
No. These tasks require appropriate person-specific training, assessed competence and workplace authorisation. Insulin administration also requires training in the prescribed medicine, device and dosing instructions.
Can I change a person’s insulin dose or medication routine?
No. This course does not authorise independent medication decisions. Follow the current prescription and any authorised protocol within your role, and obtain timely clinical advice when instructions are unclear.
Will I learn about diabetes emergencies?
Yes. The course introduces warning signs and the importance of prompt action. Collapse, seizures, severe drowsiness or inability to swallow safely require emergency assistance. In Australia, call 000 for a life-threatening emergency and follow first aid guidance. Do not give food or drink by mouth to someone who cannot swallow safely.
Does the course teach me to prescribe a diet or exercise program?
No. It focuses on supporting the person’s agreed plans, preferences and routines. Changes requiring clinical advice should be referred to the appropriate health professional.
Are the workbook activities graded?
No. Workbook activities reinforce learning. Required course assessments will be identified separately.
Can I keep the course resources?
Yes. Download the Reference Guide, Workbook and Workplace Checklist for future reference. Always use them alongside current individual plans and workplace procedures.
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Build Safer Everyday Diabetes Support
Strengthen your understanding of individual diabetes needs, attentive observation and timely reporting to provide more informed, respectful support.
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