Catheter and Stoma Care
Provide hygienic, respectful catheter and stoma support.
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Course overview
Build your understanding of safe medication support in disability services, with a focus on Medication Administration Records (MAR), the 8 Rights and clear reporting.
This course explores the checks, routines and responsibilities that help reduce medication errors. You will learn about medication storage, documentation, “as needed” medication and responding to missed doses, refusals and concerns.
Through short lessons, knowledge checks and realistic workplace scenarios, you will consider how to follow authorised instructions, respect participant choice and recognise when to stop and seek advice.
Important
This course supports workplace learning. It does not replace person-specific instructions, practical competency assessment or authorisation to undertake medication tasks.
Course objectives
- Medication Governance: Understand role boundaries, consent, authorised instructions and the importance of consistent medication procedures.
- Safe Storage & Security: Explore secure access, labelled packaging, refrigerated medicines, Schedule 8 requirements and approved disposal pathways.
- Administration Workflow: Learn how the 8 Rights, MAR checks, accurate documentation and effective handover support safer medication practices.
- Error, Refusal & Incident Management: Recognise concerns, respect refusals and follow appropriate reporting and escalation procedures.
The course introduces these 8 Rights of Medication Administration:
Right Participant: Confirm the medication is intended for the correct person.
Right Medication: Check the medicine against the authorised record and pharmacy label.
Right Dose: Confirm the prescribed strength and quantity.
Right Route: Check the prescribed method of administration.
Right Time: Follow the medicine-specific schedule and authorised timing instructions.
Right Documentation: Record accurately after administration and document doses not given.
Right Reason: Understand the documented purpose of the medicine.
Right Response: Observe and report the person’s response, including possible side effects.
These checks support safe practice alongside allergy checks, consent, current instructions and workplace procedures.
What does the Medication Management Course Pack Include?
Practical resources you can keep and use whenever needed.
Reference Guide
Revisit the 8 Rights, MAR essentials, PRN checks, storage considerations and escalation reminders.
Workbook
Reinforce your learning through practical, non-graded activities, documentation exercises and workplace scenarios.
Workplace Checklist
Check important steps in medication preparation, record checking, documentation and reporting.
Who this course is for
- Disability support workers whose roles include medication support
- Workers in supported independent living and community care settings
- New workers preparing for workplace medication training
- Experienced workers refreshing their understanding of MAR documentation and medication checks
- Team leaders supporting consistent medication routines and reporting practices
Course outcomes
What you will be better prepared to do
1
Explain the 8 Rights and their role in medication safety
2
Recognise the information that must be checked on a MAR
3
Identify discrepancies between the participant’s details, medication record and pharmacy label
4
Understand why medication must be recorded after administration, never in advance
5
Recognise the documentation required when a dose is not given
6
Identify the checks needed for PRN, or “as needed”, medication
7
Recognise storage, security and expiry concerns
8
Respect medication refusal and follow the appropriate escalation pathway
9
Respond to suspected errors, missed doses and possible adverse effects within your role
10
Provide clear, factual handover information
On the job
How the learning connects with everyday work
Scenario 1
Label and MAR don’t match
The pharmacy label shows a different dose from the MAR.
Recognise the need to stop and clarify the discrepancy before administering medication.
Scenario 2
An unsigned previous dose
A previous dose has no signature or explanation.
Understand why you must establish what happened rather than assume the dose was missed.
Scenario 3
A participant refuses medication
A participant refuses medication.
Respect their decision, document the refusal and seek advice according to the plan and urgency.
Scenario 4
A PRN medication request
PRN medication is requested.
Identify the need to check the authorised reason, previous doses, minimum interval and maximum dose.
Scenario 5
Fridge outside temperature range
The medication fridge is outside its required temperature range.
Recognise the need to report the issue and obtain advice about whether affected medicines remain suitable for use.
Scenario 6
A possible side effect
You notice a possible side effect.
Record specific observations and seek timely clinical advice through the escalation pathway.
Scenario 7
An error or near miss
You discover an error or near miss.
Prioritise the person’s safety, report promptly and document the facts.
Six simple steps
How the course works
1
Enrol online
Register and access your course.
2
Start when it suits you
Begin anytime and work through the online learning at your own pace.
3
Explore the lessons
Learn about medication responsibilities, storage, administration checks and incident response.
4
Use your Course Pack
Download the Reference Guide, Workbook and Workplace Checklist.
5
Check your understanding
Complete knowledge checks and workplace scenarios.
6
Complete the course requirements
Finish the required activities to receive your Certificate of Completion.
How your learning is checked
- Applying the 8 Rights
- Reading and checking a MAR
- Recognising discrepancies and documentation gaps
- Understanding PRN requirements
- Responding to refusals, errors and medication concerns
- Following storage and reporting procedures
Workbook activities are non-graded and give you opportunities to practise decision-making and documentation. Online learning checks assess knowledge. They do not establish practical competence or independently authorise you to administer medication.
What you will receive
After successfully meeting the course requirements, learners will receive a Certificate of Completion for the Get My Course Medication Management short course. You will also have the downloadable Course Pack for ongoing reference and learning.
Certificate of Completion
Awarded once you meet all course requirements.
This is non-accredited training. The Certificate of Completion is not a nationally recognised Statement of Attainment and does not certify completion of a nationally recognised unit of competency. Your workplace must determine which medication tasks you can undertake based on your role, training, assessed competence and applicable requirements.
Why Medication Management Matters in Care Work
Medication support involves more than handing someone their medicine. It requires accurate identification, clear instructions, careful record keeping and attention to the person’s response.
Unclear records, interruptions, storage problems and assumptions about previous doses can contribute to errors. Consistent checks and timely communication help workers recognise concerns before proceeding.
Respectful medication support also protects participant choice. Listening, explaining and responding appropriately to refusal are essential parts of person-centred care.
Frequently asked questions
What is a MAR?
MAR stands for Medication Administration Record. It records medication administration and, using the organisation’s approved process, explains doses that were not given. It also supports communication between workers.
What are the 8 Rights covered in this course?
The course covers the right participant, medication, dose, route, time, documentation, reason and response.
Is this course nationally accredited?
No. This is a non-accredited Professional Development Short Course. Successful learners receive a Certificate of Completion, not a nationally recognised Statement of Attainment.
How is the course delivered?
The course is delivered online, with downloadable resources to support your learning.
How long does the course take?
This online course takes approximately 45 minutes to 1 hour to complete. Work through the lessons and activities at your own pace, around your schedule.
When can I start?
You can start anytime. Enrol online and begin learning when it suits you.
Does this course authorise me to administer medication independently?
No. You must also meet the training, competency and authorisation requirements relevant to your role, workplace and the person you support.
Does the course cover PRN medication?
Yes. PRN means “as needed”. The course explores the importance of checking authorised criteria, dose intervals and maximum doses, and recording the reason and outcome.
Will I learn how to respond to medication refusals and errors?
Yes. The course covers respecting refusal, recognising concerns, seeking appropriate advice and documenting actions. It does not authorise you to change prescriptions or make independent dosing decisions.
Are the workbook activities graded?
No. Workbook activities reinforce learning. Required knowledge checks and assessment activities are identified separately.
Can I keep the course resources?
Yes. Download the Reference Guide, Workbook and Workplace Checklist for future reference. Always follow current medication instructions and workplace procedures.
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Hear from our students!
Before this course, I honestly wasn't confident telling the difference between a PEG and PEJ tube. Now I know exactly what to check, how to position the client safely, and when to escalate. It's given me so much more confidence on the job.
Sarah M. — Aged Care Support Worker
The scenarios were so realistic, they matched situations I'd already faced at work. I finally understood why clean technique matters so much with PEJ feeds specifically, and I've already improved how I document after every feed.
Rodel T. — Disability Support Worker
My client has a PEG tube and I was always nervous about the site care. This course walked me through everything step by step. I now know what's normal, what's a red flag, and exactly who to call and what to say. Brilliant training.
Priya K. — Home Care Worker
Build Safer Everyday Medication Management Practices
Strengthen your understanding of medication checks, accurate records and timely reporting to support safer, more respectful care.
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